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Our registered address is 2nd Floor, Cutlers Court, 115 Houndsditch, London, EC3A 7BR.Season tickets are priced as multiples of weekly tickets, on a sliding scale up to an annual season ticket which is priced at 40 times a weekly ticket. Train operators are also accepting tickets for each other’s services for necessary journeys. Kids travel on c2c trains for only £2 at weekends and during school holiday periods, so you can treat the little ones to a day out for less.

However, I now have to work from home until June 2020. “Any refund is calculated from the date after the season ticket was returned to the retailer, and will be the difference between the price you paid and the cost of a ticket or tickets … Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. We and other train operators are waiving the normal £10 admin fee for refunds of daily tickets, but not for season tickets in line with Department for Transport instructions. We do not offer a “pause and restart” option for season tickets.

What you’ll need before you can buy a Season Ticket. Paper Ticket. must be sent for each one selected. Use the season ticket refund calculator to find the value of your refund. This means if you still need to make a journey but your train has been delayed or cancelled, you can now use any operator’s service to reach your destination via any reasonable route.To claim a refund and for more information, please contact your ticket retailer or visit Train companies will work with government to ensure that anyone seeking a refund who has followed the government’s advice is not penalised. If you did not buy your ticket from c2c, you must apply to the original retailer you bought your ticket from for your refund.As of 1st June we can only backdate your refund by 56 days. Retrospective claims for earlier dates will only be calculated back to this date, and no earlier. Annual Season Tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date. If you have at least three days left on a seven-day ticket, or at least seven days on a monthly or longer season ticket, you can get a refund for the unused portion of the ticket without an admin fee of £10. If you were unable to travel due to illness immediately before the government’s guidance was given in March, you can apply for this to be backdated further with evidence of the period you were ill (To see how much you could get back from your Season Ticket, try the Season Ticket Refund Calculator below. For more information, including if you require a refund due to sickness that prevented you from using a Season Ticket, see the If you have Carnet tickets, operators have increased flexibility where possible including by agreeing extensions or part-refunds on any unused Carnet tickets. To cancel or refund your paper Season Ticket Please send an email with a photograph of the tickets cut in half to: seasons.tfw@trainsfares.co.uk. Please check the season ticket refund calculator to see the refund you are entitled to before submitting a refund request. The exact amount you receive may vary depending on the final validation of the refund application, and may not be applicable to other types of Season Ticket … To find out what your refund might be please use our Season ticket refund calculator below.

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